Contact and Support
Here you’ll find a collection of blogs, articles, and tips on planning, negotiating and buying media with Media Link Software®. As an agency-owned software company, we are continually learning and evolving as our field evolves and changes, this collection demonstrates the power and flexibility of Media Link Software®.
Support
As buyers, our team members use Media Link Software® every day. If you need help, you won’t be reaching a call center; you will have a media planner who is there when you call. We’ve seen it all and we can fix it fast.
Training
We provide your current and future team members with as much one-on-one training and support as needed for no additional cost. We also have manuals on hand to give you another way to learn our system. Additionally, check out our academy for articles for more tips on how to use our software.
Exemplary Support for Buyers from Buyers
Available 8 am To 5 pm CST
Assigned Experienced Buyer
Every Media Link Software user( or client) will be assigned an experienced buyer who will be their primary point of contact.
Assigned Programmer
License clients are also assigned a programmer to take primary responsibility for setting up your license and helping with any advance technical issues throughout the term of your license.
Initial Onboarding
Experienced media buyers will be ready to use Media Link Software® after two 1.5-hour one- on-one training sessions with their assigned buyer. In these sessions, you will learn how to do all tasks within the software, as well as run through your primary set-up.
Unlimited Training and Support
Even after the initial training, your license includes unlimited, free, continuous training and support from our team. Whether you are doing something for the first time in 6 months and need a refresher, have encountered an unusual situation or have brought on new staff; we are there to help!
Quick Response Times
If you are looking for support, give us a call and we can jump onto a support session quickly. If the mater is less urgent, send us an email and we will be back with you within one business day.
A Full Training Manual
Media Link Software® has also installed a full training manual, so you can find what you need if this is your preferred learning method.